IN-PRODUCT NOTIFICATION
NEW FEATURE TO EXISTING PRODUCT
PROBLEM
H&R Block need a way to notifiy a select group of users in case there’s an issue outside of H&R Blocks or the users control. The idea was to inform the user and not to cause any anxiety. This is seperate from messaging function that is already present.
SOLUTION
Create functionality that the user can either choose to view the notification or ignore. However, this notification alert needs to be seen.
USER-MAP
USER INTERFACE
Notification and Notification Chip Present
Notification is displayed after user interaction
RESULTS AFTER USER-TESTING
This project went through user testing. The users identified the notification and was informed of an issue outside of their control. The users continued with set tasks without any annoyance.